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Email is the only channel for now, and it is answered by a person rather than a form queue. We aim to reply within one working day.
There is no phone line. Write to hello@gojowa.com with your order number and one line about what happened; a person replies. Checkout is not open yet, so if you have reached this page looking for help with an eSIM you already bought, it was bought from someone else, and we cannot see or change that order.
The service is operated by GOJOWA TECHNOLOGIES LTD, a private limited company registered in England and Wales on 15 September 2026 under company number 17460599.
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. That is our address for formal correspondence and for the service of documents. It is not an office you can visit, and post sent there reaches us more slowly than email does — so for anything that needs an answer, please write to one of the addresses above.